Shipping & Delivery

Order Processing

Most orders are processed within 1–3 business days, Monday through Friday, excluding U.S. holidays. Personalized products, preorders, high-volume sale periods, and address verification may require additional time. Processing time is separate from carrier transit time.

U.S. Shipping Estimates

• Standard shipping: approximately 5–9 business days after dispatch.
• Expedited shipping: approximately 2–4 business days after dispatch, when offered at checkout.

These are estimates, not guaranteed delivery dates. Rural addresses, Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses may have different services or longer transit times. Available options are displayed at checkout.

Free Shipping

Eligible orders of $40 USD or more receive free standard shipping when the offer is shown at checkout. The threshold is calculated after discounts and before taxes. Oversized items, remote destinations, expedited services, and some international destinations may be excluded. Free-shipping promotions cannot be redeemed for cash or applied to prior purchases.

International Shipping

International service is available to supported destinations shown at checkout. Typical transit is 7–21 business days after dispatch, but customs review may extend delivery. The recipient is responsible for import duties, taxes, brokerage fees, and local charges unless checkout explicitly states that they are prepaid. The Paw Roam cannot mark an order as a gift or declare a lower value.

Tracking Your Order

When your order ships, we will email a tracking link to the address used at checkout. Tracking may take up to 48 hours to update after the label is created. Multi-item orders may arrive in separate packages with separate tracking numbers.

Address Changes

Review your shipping address before placing an order. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins and cannot reroute a package after carrier acceptance. Customers are responsible for reshipping costs when a package is returned because of an incorrect, incomplete, refused, or undeliverable address.

Delays, Lost Packages & Delivery Scans

Weather, peak seasons, customs, security checks, and carrier disruptions can cause delays beyond our control. If tracking has not updated for 7 business days, or a package is marked delivered but cannot be found, check around the delivery location and with household members or neighbors, then contact the carrier and The Paw Roam Support. Claims must be submitted within 14 days of the last tracking update or delivery scan.

Damaged Packages or Missing Items

Inspect your order when it arrives. Report damage, missing contents, or an incorrect item within 7 days of delivery. Include your order number and photos of the product, shipping box, packing materials, and label. Keep all packaging until our team completes its review.

Returns After Delivery

Need another size or changed your mind? Review our Returns & Refunds Policy for eligibility, return shipping responsibilities, and refund timing.